Fictional stories are ideal for conveying a specific feeling or emotion. Since they are made up, it is easier to explain and take a story where you want it to go. These can be made up of real characters poland telegram data or made-up characters, such as animated characters. According to Forrester , by 2021, B2B e-commerce will account for 13.1% of all B2B sales in the United States , growing steadily from 11% in 2017.

According to McKinsey , B2B user experience ratings are much lower than in the B2C sector . We found that B2B companies average 50% and B2C companies are between 65% and 85%. These figures show that the majority of B2B audiences are dissatisfied with the online interactions they have with companies in this sector. User experience or (UX) is a very important factor for websites, to streamline and guarantee purchasing processes .